Blog Post

Conversion Tactics

Marketing Mondays with Marci B.

 

Many business owners are good at prospecting but lose sales opportunities due to lack of follow through. Maximize your marketing efforts with conversion rate optimization. Conversion usually refers to getting a lead to make a purchase, but in the age of digital marketing it considers any desired website action a conversion. Most sales do not occur with first customer contact, so it is important to develop conversion tactics to take potential customers through a lead generation process.

Here are the five phases of lead generation:

 

  1. Prospect: This person is exposed to your marketing message. Diverse marketing strategies use multiple mediums such as search engine optimization, word of mouth referrals, social media, events, press releases, community calendars and more.
  2. Contact: This person shares their information with you. Popular contact method are liking or following social media accounts (ex: Facebook, Twitter, Instagram, etc.), subscribing to a blog or email, or even dropping a card into a fishbowl for an event promotion.
  3. Lead: This person has expressed interest in doing business with you. They have completed an action such as clicking on a promotional offer or free download. More direct contact includes filling out a contact form, sending you an email or giving you a call to inquire about specific services.
  4. Finalist: This person has been qualified through details collected in the contact and lead stage. They have reviewed product details, a demonstration, download or some other media that details your product or service. They understand all details regarding your offer and they are interested in next steps.
  5. Client: This person has purchased your product or service.

 

Here are some tactics for converting customers: 


  • Determine your media mix 
    How are you going to share your message with prospects? How will they find you? Consider a combination of traditional and digital media. In order to analyze customers, you must find a way to digitize the interactions that start with traditional media. QR codes and online promo codes work well to convert those prospects to contacts.
  • Define your sales process 
    No matter how custom your services are, there still needs to be a defined process for doing business with you. Having a process keeps you organized and gives your client clear expectations. Determine what actions your customer should be taking in each phase of the lead generation conversion.
  • Analyze sales obstacles for your business 
    Reflect on the frequently asked questions and common objections you encounter when pitching your product or services.  Business owners who desire passive income figure out how to scale their business while limiting their accessibility.  Develop a way for prospects to go through the entire conversion funnel without ever speaking to an employee of your company by removing sales barriers. Find out sales barriers with analytic software that measures digital activity such as bounce rates, click-through rates  , and cart abandonment.
  • Develop a customer journey
    What actions would your customers take, and what information would you share, if they were interacting directly with you? Based on your answers, decide on the information you need to share with customers in order for them to take your desired actions. Develop a content strategy that shares the right information at the right time, and customers will convert.
  • Decide on a lead nurturing workflow 
    Very seldom do customers think or shop the exact same way, so customers will need their experiences customized based on their segment. Develop workflows that automatically share content with customers based on their digital activity. Nurture those leads to gain credibility and trust with your prospect.
  • Create a nurturing and scoring strategy 
    Most successful salespeople and businesses are exposed to many prospects, in very much the same way that prospects are exposed to many messages everyday. Cut through the clutter of your leads with lead nurturing and scoring. Once your workflow has been created, it is important to measure the conversion activity and decide when a prospect is ready to be personally contacted as a qualified lead.
  • Think lifetime customer 
    The customer purchased from you, now what? Maintain the relationship through continued marketing communications. In order to retain customers, keep them engaged through good customer service and content. Satisfied customers are loyal customers. Consider offering incentives to encourage upsells, referrals and repeat business.

 

For more information on conversion rate optimization, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com.



Further reading:
http://creativethirst.com/blog/what-is-conversion-rate-optimization/
http://www.marketing-schools.org/types-of-marketing/conversion-marketing.html
http://marketingwizdom.com/strategies/conversion
https://www.forbes.com/sites/drewhendricks/2015/03/05/10-marketing-tactics-to-increase-conversions/#...
https://moz.com/learn/seo/conversion-rate-optimization
https://www.searchenginejournal.com/14-conversion-rate-optimization-tools-every-expert-needs/114912/
https://marketinginsidergroup.com/content-marketing/lead-conversion-rates-average/
https://blog.startafire.com/engagement-marketing/



By Marci Bryant March 11, 2019
Webinars offer business owners an opportunity to interactively engage with many customers at once, which saves plenty of time on individual consults. You also have the ability to host a Q&A session where prospects can answer questions that can be applicable to other webinar attendees.
By marcibmktg November 14, 2017
A strong digital footprint is a great way to attract attention to your business. Although social media presence is good, it is important to have a website when establishing credibility as a business. Here are a few web design fundamentals to consider when creating or updating your website.
By marcibmktg July 31, 2017
Creating marketing messaging should make a business owner wonder what their customers would do, and it is essential to have the answers before heavily investing in ads. Consider the different types of customers you have or want, and how their needs for your product may differ. Creating buyer personas and tailoring messages to each customer segment will help you increase conversions, reduce churn and increase brand loyalty.
By marcibmktg July 17, 2017
Despite many options for digital marketing, email remains a fundamental part of any campaign. Email marketing is one of the easiest ways to get your content directly to traffic you own,  whether your message is promotional or conversational. You can easily share information such as corporate updates, sales, product launches, free downloads and more.
By marcibmktg July 10, 2017
Key Performance Indicators are aligned with high-level business goals, ensuring that marketing efforts contribute to overall business success. In order to have proper marketing KPI, you should also have a business plan, as it is the main  reference point for indications of marketing KPI.
By marcibmktg June 12, 2017
Every business owner has to invest to acquire new customers. Maximize your opportunity to interact with excited customers who already have their credit cards in hand. Recommend other products to enhance your customer's buying journey and increase your return on investment for customer acquisition costs by upselling customers with impulse buying. 
By marcibmktg June 5, 2017
Many companies spend money on advertising but fail to benefit from a profitable return on their investment. They lose prospective customers when they fail to provide a funnel for nurturing leads. The two biggest pitfalls for an advertising campaign are tracking results and converting leads. Landing pages give customer more information specific to their promotion of interest and capture customer information.
By marcibmktg May 29, 2017
Today's customers are bombarded with marketing messages all day, every day. They have learned to easily tune out traditional advertising such as radio and television by changing the station or choosing commercial-free stations.  In  a digital age where everyone wants information at their fingertips but no one actually wants to be "sold", how does the business owner connect to an audience to give them information on demand without being "salesy"? 
By marcibmktg May 22, 2017
Marketing and advertising are terms that get easily confused or misunderstood. Advertising is an element of marketing, but it does not encompass how broad marketing can be. A common mistake is developing a marketing plan that only consists of advertising. A true marketing strategy impacts many departments including product development, research, sales, customer service, operations and more. 
By marcibmktg May 15, 2017
Traditionally, creating an ad for television costs customers thousands of dollars for production and distribution. Cable providers and streaming sites are offering customers the option to remove or fast-forward commercials. Mobile devices, tablets, and the growing popularity of new media has given business owners the unique opportunity to produce distribute video for little to no cost. Technology, editing software and video-based websites have made it easier than ever for businesses to create and share videos. According to HubSpot.com : 2016 saw a surge in the popularity of video as a content marketing format. From 360-degree videos to Facebook Live , marketers are responding to audiences' shorter attention spans by making content more interactive and visual -- and it's paying off. Video is growing to dominate your audience's online activity: 78% of people watch videos online every week, and 55% watch videos online every day. If you don't already have a video marketing strategy in place for your website and social media, you're missing a tremendous opportunity to reach and engage with your audience. Consumers are bombarded with marketing messages all day long, and as a result have become increasingly impatient when it comes to advertising. Videos are a quick way to share lots of information. They let you communicate through words, images and motion all at once. You can even include typography and imagery to insert things like websites and logos. According to Dan Griego with Video Editing Sage , there are five main uses for video. Corporate Webinars Company Culture Videos Event Videos Video PowerPoint Presentations Sales and Marketing Online Marketing Videos Promotional Videos Testimonial Videos Giveaways Videos Product Videos Information Training Videos Video Tips Series Animated Explainer Videos Educational Videos Entertainment Music Videos Travel Videos Documentary Videos Legacy Videos News Digital (Online) Journalism videos Interview Videos Video PSAs (Public Service Announcements) Here are a few different styles of video to consider: Animation: Uses illustrations and special effects. Often used for corporate branding, entertainment or information. Presentation: Uses presentation software such as PowerPoint for creation. Often used for education, sales and news. Photo Collage: Uses photographs with transitions and narrations. Often used for entertainment and news. Motion Picture: Uses video footage to create video, may include narration and photographs. Most used style of video. For more information on how to integrate video into your marketing strategy, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com Further reading: http://www.videoeditingsage.com/types-of-video-productions.html https://blog.hubspot.com/ marketing /2017-year-of- video - marketing http://www.huffingtonpost.com/swati-joshi/why- video - marketing -is-th_b_9230342.html https://www.forbes.com/sites/forbesagencycouncil/2017/02/03/ video - marketing -the-future-of-content- marketing /#6e0422c86b53 https://digitalmarketinginstitute.com/blog/5-secrets-super-successful- video - marketing https://www.forbes.com/sites/ajagrawal/2017/02/01/lights-camera-engagement-2017-is-the-year-of- video - marketing /#692848832315 https://www.wirebuzz.com/video-marketing-trends-2017/ https://www.martechadvisor.com/articles/ video - marketing -ads/4-predictions-for- video - marketing -in-2017/ https://blog.bufferapp.com/video-marketing http://www.socialmediatoday.com/marketing/7-video-marketing-trends-2017-and-what-they-mean-you
More Posts
Share by: