






These days, customers have extremely short attention spans, and one of the quickest ways to lose their attention is by bombarding them with content that isn't relevant to their needs. Keep your customers' attention and loyalty with segmentation and target marketing.
What is customer segmentation?
According to Tech Target
, customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing, such as age, gender, interests and spending habits. The infographic above shows five target marketing strategies you can utilize with customer segmentation.
Socialgraphic: Reveals customer preferences based on social media activity.
Behavioral: Assesses customers based on their behavior toward your product.
Psychographic: Examines how customer's personal values, hobbies and beliefs affect their buying behavior.
Geographic: Details information relative to a customer's local, national or global location.
Demographic: Relates to personal details such as age, weight, height, gender or marital status.
How does customer segmentation help me?
Customer segmentation gives you the power to tap into your customer's specific needs and implement target marketing. Finding out personal details about a customer helps you deliver a more personalized marketing, selling and customer service experience.
What is target marketing and how does it relate to customer segmentation?
Target marketing is the message you share with customers once you discover their needs and separate them into groups through segmentation. Your product should be a solution to a problem they have and your marketing should clearly communicate that message.
How do I segment my customers?
The best way to segment new prospects is by doing research. Primary research is best, so you start the segmentation process by asking your customers and prospects. It's best to request information when they subscribe to content or make a purchase. Subscription forms should ask questions relevant to your product marketing. You will have to determine what information is most important to you based on your product or service. Use marketing software that has CRM capabilities or simply export your data to an Excel spreadsheet and analyze your data. Classify customers and prospects based on similarities. Most businesses will have customers that fit into multiple segments.
How do I implement customer segmentation?
The best way to implement customer segmentation is through technology. Most marketing software gives you the opportunity to fine tune messages for specific audiences. Here are some examples.
Email: Create multiple customer lists and personalize email offers
Social Media: Use hashtags that are relevant to your segment in promotional content
Website: Have separate pages for each service, product type or industry.
E-Commerce: Offer filtering for various product details such as price, best seller or availability
Automation: Build entire campaigns around segments; A/B test messages on different segments
Need more proof that customer segmentation works? Check out these statistics on customer segmentation.
For more information on customer segmentation and target marketing, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com.
Further reading:
Why customer segmentation is important
Understanding how customer segmentation works
Customer segmentation and e-commerce
Photo Credit
248-862-1372
Copyright 2024 SYNC Digital Agency. Privacy Policy and Terms of Use